NeuroCRMGovernment & Law Enforcement Requests
This policy explains how NeuroCRM responds to requests from government agencies, courts, and law-enforcement authorities for data. It supplements our Privacy Policy and Terms of Service. It does not create any obligation beyond what applicable law requires of us.
1. Scope
This policy applies to requests from any government, regulatory, court, or law-enforcement authority seeking access to data held by NeuroCRM, whether about a customer, a user, or another individual.
2. We Require Valid Legal Process
We disclose data only where we are compelled by valid, legally binding process served on the correct legal entity through proper channels, or where disclosure is otherwise permitted or required by applicable law. We do not volunteer data. Requests from authorities outside the United States must be made through applicable legal-assistance treaties (such as an MLAT) or other lawful mechanisms recognised in our jurisdiction; we are not required to act on requests that do not follow such channels.
3. Customer Content — We Are a Processor
For data that our business customers store in the Service, the customer is the controller and NeuroCRM acts as a processor. Where lawful and reasonably practicable, we will direct the requesting authority to the customer and require that they seek the data directly from the customer, rather than from us. We have no obligation to review the content of customer data to look for material responsive to a request.
4. When We May Disclose
We may, at our discretion and to the extent permitted by law, disclose data:
- to comply with a valid legal obligation, court order, or binding request;
- to protect the rights, property, or safety of NeuroCRM, our users, or the public;
- to detect, prevent, or address fraud, security, abuse, or other illegal activity;
- in an emergency where we believe in good faith that disclosure may prevent death or serious physical harm.
5. Notice to the Affected Customer
Where we are legally permitted and consider it appropriate, we may notify the affected customer of a request before disclosing their data, so they can seek to protect their interests. We are under no obligation to provide such notice and will not do so where prohibited by law, where the request is accompanied by a valid confidentiality or non-disclosure order, or where we reasonably believe notice could create a risk to safety, an investigation, our rights, or others.
6. Our Discretion; No Guarantees
Nothing in this policy obliges us to challenge, narrow, or litigate any request, to respond within any particular timeframe beyond what the law requires, or to publish transparency reports or statistics. We reserve full discretion in how we handle requests, consistent with applicable law. Acting on a request is not an admission of any fact or liability.
7. Costs
Where permitted by law, we may charge the requesting authority our reasonable costs of locating, retrieving, and producing data in response to a request.
8. How Authorities Should Contact Us
Authorities may send properly documented legal process to support@neurocrm.vip (subject: “Legal request”), identifying the legal basis, the specific data sought, and the requesting officer and authority. Incomplete or improperly served requests may be declined. This page is informational and not legal advice; we may update it at any time.